Kings Dominion Reopens in 2020 with New "Taste of the Season" Outdoor Holiday Food Event
November 10, 2020 Update
Kings Dominion is reopening in December with a new limited-time, limited-capacity event, Kings Dominion’s Taste of the Season: An Outdoor Holiday Experience. The holiday celebration will feature 25 sweet and savory tastings, festive themed areas, live shows, and 16 popular rides throughout the park. The event will be open on select dates between December 5 and December 27.
The park has developed stringent health, safety and hygiene protocols, which align with CDC guidance and incorporate information from company and industry health and safety experts, along with state and local government officials to protect guests and associates.
"This has been a challenging year for everyone, which is why we are ready and excited to welcome guests back to the park for some holiday cheer," said Tony Johnson, vice president and general manager at Kings Dominion. "Kings Dominion has a comprehensive safety plan in place that has proven to be effective in all of our sister parks that were allowed to safely operate earlier this year. We can't wait for families to return to the park and make treasured holiday memories safely."
A video and detailed information are available at KingsDominion.com that outline the new protocols to ensure a safe and sanitary environment:
- To manage park capacity, every guest will need a reservation. Season passholders may reserve dates through our new online system. A reservation will also be tied to every single-day ticket. Tickets must be purchased online in advance.
- A requirement to complete a simple online pre-visit health screening declaration 24 hours prior to visiting the park;
- A touchless temperature screening prior to entering the facility for both guests and associates;
- Requirements for all guests, associates and vendors to wear face coverings that cover the nose and mouth. Face coverings may not have exhalation valves or vents.
- Social distancing markers throughout the park, including ride queue lines;
- Limited guest/associate contact;
- Enhanced cleaning procedures, including additional deep cleaning and sanitization of restrooms, dining facilities and other busy areas;
- Additional hand sanitation stations; and
- Capacity management throughout the park.
Complete information and FAQs are available at kingsdominion.com.
Reservations will be required for all guests to manage capacity and maintain social distance standards. Season Passholder reservations open November 16, and single-day tickets (which will automatically be tied to a reservation) will be available beginning November 18.
All guests are asked to download Kings Dominion’s free mobile app to manage their season passes and tickets, make park reservations, complete the health declaration and get the latest information during park visits.
August 4, 2020 Update
A Message from Tony Johnson, Vice President & General Manager of Kings Dominion
Today, Kings Dominion announced that it would remain closed for the rest of 2020 due to challenges related to the coronavirus (COVID-19) pandemic. The safety of our guests and associates is always our top priority, and we have done our due diligence in developing a comprehensive safety plan in accordance with industry and public health standards. However, the state’s Phase 3 reopening restriction of limiting the park to only 1,000 guests has brought us to the difficult decision to keep the park closed for the rest of the year.
Earlier this season, we extended 2020 Season Passes and add-on products to be valid through 2021. To further show our commitment and appreciation, all 2020 Season Passholders will now also receive a Pass Perks™ Loyalty Reward valid for purchases within the park next season. Day tickets sold for the 2020 season will be valid through September 6, 2021. Finally, any Pre-K Passes that were registered or activated in 2020 will be valid through 2021. Affected guests will receive an email with relevant details. Season Passes for 2021 will be available for purchase beginning September 8, 2020.
As we look forward to brighter days, our team will continue to work with public health authorities to ensure that our guests and associates can return to fun in a safe environment next season. We are planning a great 2021 with rides, attractions and entertainment for the whole family, including:
- The opening of a reimagined area in Soak City, Coconut Shores, featuring an all-new multi-level aqua play structure, a mini wave pool for kids, and a new dining experience;
- The return of our popular seasonal events including the nighttime international festival Grand Carnivale; and
- New exciting dining options designed by the park’s executive chef and culinary team.
We thank our guests and associates for their continued loyalty and support during this challenging time and we look forward to seeing you at the park in 2021.
May 8, 2020 Update
A Message from Tony Johnson, Vice President & General Manager of Kings Dominion
As the coronavirus (COVID-19) matter remains a part of our daily lives, the team at Kings Dominion continues to work with health and safety experts as we plan for increased safety measures and operational changes throughout our park. We are in constant communication with our state and federal governments and are looking forward to welcoming you back just as soon as it is safe to do so. Although our reopen date is still uncertain, here are a few things we can share:
- We continue to update and enhance our park with a reimagined area in Soak City, Coconut Shores, which will feature an all-new multi-level aqua play structure, a mini wave pool for kids, and a new dining experience
- Our Run & Ride event will now take place virtually
- This year’s Memorial Weekend Salute is unfortunately cancelled but will return in 2021
- Grand Carnivale, our immersive evening parade and international street festival, will be postponed to 2021
As previously announced, we have extended the validity of all 2020 Season Passes and Season Pass Add-On Products through the 2021 season, plus we have paused Easy Pay billing while the park is closed*. Likewise, we will continue to work with guests who may have prepaid single-day tickets valid for days during our temporary park closure. Ticket inquiries may be directed to https://www.kingsdominion.com/help/contact-us.
The safety of our guests and associates has always been and will always be our top priority. We want to assure you that when we do open, Kings Dominion will continue to be a safe and fun environment for all. Our team is 100% committed to this promise. And we are working alongside industry experts and government officials toward this shared goal. We will keep you updated as we move forward; in the meantime, we thank you for your loyalty and continued support.
*2020 Season Passes and purchased 2020 Season Pass add-on products (if applicable) will be valid through the 2021 Season according to pass type. 2020 Pre-K Passes will be valid during 2020 only. For 2020 Season Passholders participating in our Easy Pay Program, monthly billing has been suspended, and will remain suspended while the park is closed. When the park reopens, billing will resume. Passholders will need to be current on payments to receive both 2020 and 2021 Season Pass admission and associated benefits.
April 14, 2020 Update
A Message from Tony Johnson, Vice President & General Manager of Kings Dominion
As we face these unprecedented circumstances, I want to thank you for your support of Kings Dominion. We continue to monitor and follow local and national health directives while preparing to open our park as soon as it is safe to do so.
In the meantime, I want to share information on how we will manage 2020 Season Passholder benefits:
- 2020 Season Passes and purchased 2020 Season Pass Add-On Products (if applicable) will be valid for the remainder of 2020 when our park is able to reopen.
- Additionally, we will extend the validity dates for current 2020 Season Passes* (as well as purchased 2020 Season Pass Add-On Products) through the 2021 Season according to pass type.
- For 2020 Season Passholders participating in our Easy Pay Program, monthly billing has been suspended as of April 8, 2020, and will remain suspended while the park is closed. When the park reopens, billing will resume. Passholders will need to be current on payments to receive both 2020 and 2021 Season Pass admission and associated benefits.
Likewise, we will continue to work with Guests who have prepaid single-day tickets during the time period of our temporary park closure. Ticket inquiries may be directed to www.kingsdominion.com/help/contact-us.
We want nothing more than to reopen our park and welcome you back, but our priority for now is to keep everyone safe. This is a challenging time for us all, and we thank you again for your understanding and loyalty to Kings Dominion.
*2020 Pre-K Pass will be valid during 2020 only.
March 20, 2020 Update
At Cedar Fair, the safety and well-being of our Guests and Associates are always our top priorities.
As we continue to follow regional and national health directives related to COVID-19, we want to provide the latest update regarding our park schedule. Currently, Kings Dominion and Kings Dominion KOA Campground are temporarily closed. It is our hope to reopen both properties mid-May or as soon thereafter as possible. We believe this decision is in the best interest of our associates, our guests, and our communities.
We will continue to work with our Guests who have prepaid single-day tickets or who have booked campsites or cabins during the time period of our park closure. Ticket inquiries or re-bookings may be requested at www.kingsdominion.com/help/contact-us.
For 2020 Season Passholders, we will be adding days to the park’s operating calendar to accommodate for the days the park is temporarily closed (against the original 2020 operating calendar). Additionally, 2020 Season Passholders will enjoy added-value benefits to be announced at the time of park opening.
We appreciate the support and cooperation of our Guests and Associates during this ever-evolving situation. Your loyalty to our park is invaluable. We look forward to seeing you soon.
Sincerely,
Richard Zimmerman
Chief Executive Officer
Cedar Fair Entertainment Company
March 13, 2020 Update
Kings Dominion will postpone its park opening this season until Saturday, April 4. We continue to follow guidance from local and state officials, as well as the Centers for Disease Control (CDC). While there have been no confirmed cases of COVID-19 at our properties, we believe this is the right decision for our guests, associates, and community.
The Kings Dominion KOA Campground will remain open. We will work with our guests who have prepaid single-day tickets or booked rooms during the time period of our park closure. Refunds or re-bookings may be requested at info@kingsdominion.com.
Our guests and associates are considered family. We have their well-being at the forefront of our decision-making. We are committed to responding to questions and requests over the days and weeks ahead and appreciate everyone’s continued support and patience as we manage through this ongoing situation.
Sincerely,
Richard Zimmerman
Chief Executive Officer
Cedar Fair Entertainment Company
March 12, 2020 Update
Cedar Fair's highest priority is always the safety of our guests and associates. We know you continue to hear and see news reports about the coronavirus, or COVID-19, and some of its effects around the world. The Cedar Fair team is closely monitoring this evolving situation and are in regular contact with health agencies for information and guidance.
All Cedar Fair properties intend to welcome guests in accordance with our published schedules, and we continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Specified intervals for frequent sanitization of targeted areas throughout the day;
- Numerous and accessible handwashing facilities and hand sanitizer locations;
- Quick response to spills, trash and other situations;
- Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
- Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines
The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.
As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.
Thank you for your continued support and trust in Cedar Fair's family of parks and resorts.
Sincerely,
Richard Zimmerman
Chief Executive Officer
Cedar Fair Entertainment Company
Taste of the Season Frequently Asked Questions
What is Taste of the Season?
Delicious holiday food is the star of the show at Taste of the Season, so prepare for a one-of-a-kind outdoor dining experience. The event features 25 specialty food items across 10 locations throughout the park. To make the most of your experience, we encourage you to purchase a Food Tasting Card in advance online.
What are the food items available during Taste of the Season?
International Street Christmas
- Wonder-Mint Ice Cream Sandwich
- Heavenly Sweet Potato Pie Sundae
- Southern Fried Pecan Pie
- Cranberry Cookie Dough Snowballs
- Blitzen’s Blitzed Fireball Cupcake
Charlie Brown’s Christmas Town
- Seafood-Stuffed Hushpuppies
- Sweet Battered Shrimp
- Mama Claus’ Biscuits & Gravy
- Cornbread with all the Trimmings
- Wintertime Turkey Stew
- ‘Tis the Seasoned Pot Roast Fries
- Santa’s Southern Poutine
- Holiday Dinner Eggroll
Retro Christmas
- Blitzen’s Blitzed Fireball Cupcake
- Holiday Drumstick
- Hearty Holiday Chicken Gumbo
Santa’s 12 Days of Christmas
- Southern Pig Pickin’ Cake
- Comfort and Joy Bread Pudding
- Kings Dominion’s Famous Cinnamon Pull-apart Bread
- Home for the Holidays Peach Cobbler
- Toasty Pimento Cheese Sandwich
- Merry Berry Turkey Sandwich
- Sunday Best Shrimp and Grits
- Honey Hot Tenders
- Ho-Ho Hots Mini Donuts
- Sugar and Spice Mini Donuts
What rides are open during Taste of the Season?
The following rides are available during Taste of the Season:
International Street Christmas
- Berserker
- Dominator
Charlie Brown’s Christmas Town
- Flying Ace
- Flying Ace Balloon Race
- Great Pumpkin Coaster
- Lucy’s Crabbie Cabbies
- PEANUTS™ 500
- Sally’s Sea Plane
- Snoopy’s Junction
- Snoopy’s Space Buggies
- Woodstock Whirlybirds
Retro Christmas
- Carousel
- Racer 75
Santa’s 12 Days of Christmas
- Delirium
- Dodgem
- Wave Swinger
Can I purchase my ticket at the gate?
No. To maintain limited capacity for safety, all tickets must be purchased in advance, as every single-day ticket is tied to a reservation.
What are the face covering requirements while at the park?
A face covering is always required except while dining at a table or bench or when inside the RelaxZone. Face coverings should completely cover the nose and mouth, and not have exhalation valves or vents, which allows virus particles to escape. All guests age 2 and older are required to wear a face covering.
Is the Pass Perks™ Loyalty Reward announced for the 2021 season valid for use during this event?
No, the Pass Perks™ Loyalty Reward will be valid for in-park purchases during the 2021 season.
Is a 2020 Silver Pass valid for this event?
Yes! Although the Silver Pass is usually only valid through Labor Day, we are making an exception for this 2020 holiday event. However, there is limited availability, and you will need to make a reservation in advance.
Are Pre-K passes valid for this event?
Yes, all valid 2020 and 2021 Pre-K passes are valid for entry in this event. However, there is limited availability, and you will need to make a reservation in advance.
Are 2021 Season Passes valid for entry into this event?
Yes, all valid 2020 and 2021 Season Passes are valid for entry into this event. However, there is limited availability, and you will need to make a reservation in advance.
Can I use my 2021 All Season Dining or Drink Plan for this event?
Yes, all valid 2020 and 2021 All Season Dining and Drink Plans are valid for use at participating locations. However, they cannot be used for food tastings.
Can I use my FunPix Photo Pass During Taste of the Season?
Unfortunately, FunPix will not be available during Kings Dominion Taste of the Season. If you purchased a FunPix Photo Pass for the 2020 season it will be good for use throughout the 2021 season.
Can I use my Fast Lane Pass During Taste of the Season?
Unfortunately, Fast Lane passes are not valid for use during Kings Dominion Taste of the Season. If you purchased a Fast Lane Pass for the 2020 season it will be good for use throughout the 2021 season.
How do I purchase and process my new Season Pass?
Passholders will need to process their season pass in order to visit Kings Dominion Taste of the Season. Our new system is completely contactless to purchase and process your pass:
- Purchase online at kingsdominion.com
- Create a season pass account through the Kings Dominion mobile app
- Add your season pass to the app, being sure to add your photo if you didn’t do so during the purchasing process. Your pass number can be found on the barcode sent after the purchase
- A verification email will be sent to the season pass purchaser. The purchaser must locate the email and click the verification button to activate your pass
- Once the pass is added to the app and the verification process is complete your pass is active for use. Simply show the QR code to scan for entry
What additional COVID-19 guest considerations are being taken during Kings Dominion Taste of the Season?
Social distancing practices and policies will be in place throughout the event. For activities, shows, and attractions, social distancing, and sanitation processes will be in place. In our craft areas, craft items will come individually packaged where possible.
How do I purchase a Taste of the Season Food Tasting Card?
To make the most of your experience, we encourage you to purchase a Food Tasting Card online in advance. Tasting Cards will also be available for purchase at the park.
For the best deal, purchase a Taste Bundle online that includes park admission, parking and a 3-item or 6-item Food Tasting Card.
In-Park Tasting Card Prices:
- $30+tax for 6 tastings
- $45+tax for 9 tastings
- $6.99+tax for individual tastes
How and where do I redeem my Food Tasting Card?
Present your Tasting Card, Taste Bundle mobile ticket or print-at-home voucher at your first tasting location to receive your lanyard and Tasting Card. Present this card at each location as you go to receive your food item until you’ve reached the max number of tastings purchased.
How big are the tasting portions?
Tasting portions are moderately sized – not too big, not too small. A healthy snack, side, or dessert to complement a meal. Or you can taste your way around the park and make it a meal!
Do I have to use up all my Food Tasting Card samples on the same day?
Yes, your Food Tasting Card is only valid on the date of activation.
What time does the Food Tasting begin?
Food Tastings begin at 2 PM. Item availability and locations are subject to change without notice.
Can I make a reservation for my child if I registered for a Pre-K Pass but haven't activated it?
Yes, you can make a reservation with a registered Pre-K Pass. The pass must be activated at your child's first visit. You must have your child and a valid birth certificate or passport, or a copy, with you to activate the pass.
What happens if the park cancels the event on the day of my visit?
If the park cancels an event day, that decision will be noted on the park's website by 11 am the morning of that event day. If this happens, please contact Guest Services for rescheduling options.
I am a Season Passholder, can I make more than one reservation at a time?
At this time, each passholder can make one reservation at a time to give as many season passholders as possible the opportunity to experience the event. Once the reservation is used, you may make another.
General Frequently Asked Questions
What will Kings Dominion do for its Season Passholders since the park didn't open?
We previously announced that all 2020 Season Passes will be valid through 2021. Additionally, to show our appreciation to our valued Season Passholders for their loyalty, all 2020 Season Passholders will now also receive a Pass Perks™ Loyalty Reward valid for in-park purchases during the 2021 season.
Will 2020 tickets be good for 2021?
All day tickets purchased for 2020 will be valid for any regular operating day in 2021 through Labor Day, September 6, 2021.
What are your cleanliness and sanitization standards and procedures?
Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Specified intervals for frequent sanitization of targeted areas throughout the day;
- Numerous and accessible handwashing facilities and hand sanitizer locations;
- Quick response to spills, trash and other situations;
- Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
- Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines
The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.
As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.
Single Day Tickets Frequently Asked Questions
Will you reimburse me for my tickets?
All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021.
I have a complimentary/donated ticket. Can I use it in 2021?
All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021. This includes complimentary/donated tickets.
What if I bought my tickets through a reseller?
All single day tickets for 2020 purchased through resellers will be valid for any operating day in 2021 through Labor Day, September 6, 2021.
Will previously purchased online good any day group tickets be refunded or can they be used in 2021?
All single day tickets including those sold as group tickets will be extended through Sept. 6, 2021.
What if I am part of a group that was scheduled to visit?
If you are part of a planned group visit to the park or have Group Sales tickets, contact your group organizer/leader for details. Group organizers/leaders should contact their park sales representatives directly.
Season Pass and Pre-K Pass Frequently Asked Questions
What is a Pass Perks™ Loyalty Reward?
A Pass Perks™ Loyalty Reward is a credit that is stored on your Season Pass card and can be used for in-park purchases during the 2021 season. A $50 loyalty reward will be automatically added to all Kings Dominion 2020 Gold and Platinum Season Passes, and a $35 loyalty reward will be automatically added to all Kings Dominion 2020 Silver Season Passes to be used in 2021.
How does the Pass Pass Perks™ Loyalty Reward work for Platinum Passholders?
We value our Platinum Passholders, and we will provide a Pass Perks™ Loyalty Reward for Platinum Passholders whose home park did not open in 2020. The value of the Pass Perks™ Loyalty Reward will be $50. We invite our Platinum Pass holders to use their 2020 Platinum Season Pass at any of our open parks. However, the Pass Perks™ Loyalty Reward can be used only at the passholder's home park.
What are Pass Perks™ Loyalty Rewards valid for and how do I use the credit?
Pass Perks™ Loyalty Rewards can be used for in-park purchases, except all-season dining and beverage plans, alcoholic beverages, and games. Rewards can be used at any park-owned location that accepts credit cards. At the time of payment, a guest should present their Season Pass and inform the cashier at the participating location that they wish to pay using their Loyalty Reward.
How do we go about getting the Pass Perks™ Loyalty Reward for 2021?
The Pass Perks™ Loyalty Reward will automatically be added to any 2020 Season Pass that was purchased by August 4, 2020, and that is in good standing on the park's opening day in 2021. Passholders do not need to take any action to receive the reward.
Will Season Passes that were purchased on the EZPay program receive the Pass Perks™ Loyalty Reward?
The Pass Perks™ Loyalty Reward will be automatically added to the Season Pass as long as the Season Pass is paid in full or the Passholder’s EZPay account is in good standing at the time the park opens in 2021.
Will children who would have aged out of the Pre-K Pass program in 2021 be allowed to extend their pass benefits for one more season?
All 2020 Pre-K Passes that have been registered or activated in 2020 will be automatically extended through the 2021 season.
Does the Pre-K Pass get any Pass Perks™ Loyalty Reward?
As a good will gesture we are extending all Pre-K Passes through the 2021 season, however as free Passes they do not qualify for the Pass Perks™ reward.
How does the closure impact my 2020 Season Pass and 2020 Season Pass Add-Ons (if applicable)?
2020 Season Passes and 2020 Season Pass Add-Ons (if applicable) Valid Through the 2021 Season
- 2020 Silver, Gold and Platinum Season Passes and purchased 2020 Season Pass Add-On Products (if applicable) will be valid for the 2021 season according to your pass type.
Easy Pay Payments Paused
- For 2020 Season Passholders participating in our Easy Pay Program, monthly billing has been suspended as of April 8, 2020. Billing will resume at a future date. Once billing resumes, passholders will need to be current on attempted payments to receive 2021 Season Pass admission and associated benefits.
*Season Passes purchased between 8/15/19 and 8/4/20.
What do I need to do to get my season pass extended?
-
Your payments must be in good standing for the Season Pass to be extended through 2021.
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No other action is required from you.
Do I qualify for the 2021 extension if I bought after 4/14/20?
Yes – all 2020 Season Passholders who are in good standing will have their Season Pass and Season Pass Add-ons (if applicable) extended into 2021, regardless of when the purchase was made.
What does “according to your pass type” mean?
- The benefits and entitlements will be the same in 2021 as they are in 2020. For example, if you have a 2020 Silver Pass, you will have a Silver Pass in 2021, and if you have a 2020 Gold Pass, you will have a Gold Pass in 2021.
- 2020 Platinum Passes will be valid at all Cedar Fair parks through the 2021 Season.
When does my Season Pass account need to be in good standing in order to qualify for the 2021 extension offer?
- All payments must be current by the time the park opens in 2021 in order for your pass to be extended through 2021.
- If any attempted payment fails, all Season Passes and Season Pass Add-Ons on that order will be deactivated until the payment is made in the online Payment Portal.
When does my 2020 Season Pass Expire?
All 2020 Season Passes and purchased Season Pass Add-ons will be valid for the entire 2021 season.
How can I upgrade my Season Pass or purchase add-ons?
When the park is open, Season Passes can be upgraded at the park for the 2021 season; Season Passes cannot be upgraded online. If you have a 2020 Season Pass, you can currently purchase 2021 Season Pass Add-ons such as All Season Dining and Drinks online that will be valid for the remainder of 2020 and in 2021.
Is my 2020 Pre-K Pass being extended through 2021?
If you registered for a 2020 Pre-K Pass, it will be valid for the 2021 season. 2021 Pre-K Passes will be available for online registration at a later date with the same requirements as for 2020.
If you purchased Season Pass Add-ons for your 2020 Pre-K Pass, the purchased Add-Ons will be extended through the 2021 season.
If I purchased on the payment plan between 4/8/20 and 8/4/20, will my payments be suspended?
Yes – you will pay the initial payment plus applicable taxes and fees at checkout and your future monthly payments will be suspended until a future date. 2021 Season Passes purchased starting on 9/8/20 will not have future payments paused.
What will happen if I signed up for the Auto-Renewal program online when I purchased my Season Pass?
The Season Pass Auto-Renewal program will not be in effect for the 2021 Season. Your 2020 Season Pass will not auto-renew to a 2021 Season Pass this September because your 2020 Season Pass and Add-Ons will be extended through the 2021 Season. No action is required of you at this time.
When billing resumes, will my Easy Pay payments continue monthly?
Once billing resumes, you will be billed the normal monthly amount for however many months remain to finish paying your full balance due.
Payments will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.
As long as you remain current on attempted payments, your Season Pass and associated Season Pass Add-Ons will remain active.
If you’d prefer to make a single catch-up payment, you can log into the Payment Portal and select “Make a Payment” in the portal to pay all the payments that have been missed. Or, you can pay the full balance at any time.
Will I be notified when my Easy Pay payments start again and will they remain on the same date each month that they were previously?
We will notify you prior to resuming your payment plan via your email on file. In some cases, we may have more than one email address for you. To ensure you receive all notifications and payment confirmations, you may wish to confirm your email address on both your Payment Portal account and your park website login, if you have an existing park website account. If you don’t have a website login, you can create an account here.
Once payments resume, they will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.
How do I make an Easy Pay payment before billing resumes?
If you’d like to resume monthly payments, please contact us with the request to remove the suspension from your account. Please include your name and the order number so we can process this request. Please allow 7-10 days for the request to be processed.
You can log into the Payment Portal online with your order number and the email address you used during the initial purchase. Select “Make a Payment” in the portal. You can pay the full balance at any time. Or to make your monthly payment, please log in on or after the date your payment would have normally processed.
While payments are suspended, making a payment in the portal won’t change that suspension. Your future payments will remain suspended, but you can visit the online portal in the future to make additional payments. After billing resumes, if you make a payment online but still have future payments remaining, they will bill on the same day of the month you are normally billed.