A Message from Richard Zimmerman, Chief Executive Officer, Cedar Fair Entertainment Company
March 20, 2020 Update
At Cedar Fair, the safety and well-being of our Guests and Associates are always our top priorities.
As we continue to follow regional and national health directives related to COVID-19, we want to provide the latest update regarding our park schedule. Currently, Kings Dominion and Kings Dominion KOA Campground are temporarily closed. It is our hope to reopen both properties mid-May or as soon thereafter as possible. We believe this decision is in the best interest of our associates, our guests, and our communities.
We will continue to work with our Guests who have prepaid single-day tickets or who have booked campsites or cabins during the time period of our park closure. Ticket inquiries or re-bookings may be requested at www.kingsdominion.com/help/contact-us.
For 2020 Season Passholders, we will be adding days to the park’s operating calendar to accommodate for the days the park is temporarily closed (against the original 2020 operating calendar). Additionally, 2020 Season Passholders will enjoy added-value benefits to be announced at the time of park opening.
We appreciate the support and cooperation of our Guests and Associates during this ever-evolving situation. Your loyalty to our park is invaluable. We look forward to seeing you soon.
Frequently Asked Questions
May I get a refund on my park admission ticket?
If you purchased an admission ticket for a specific date that cannot be used while we are closed, we will reissue your admission ticket for another day of your choosing through November 1, 2020 (excludes special event admission tickets), or we will refund the specific day admission ticket amount. Unexpired tickets (Good Any Day) may be used on any one public operating day through December 31, 2020.
If you have a Group Sales specific day admission ticket that cannot be rescheduled, we will refund the specific day admission ticket amount.
The above policy also applies to specific day Fast Lane Pass purchases, as well as specific day non-admission purchases and any specific day VIP Experience purchases.
How does the closure impact my 2020 Season Pass?
Your 2020 Season Pass and Season Pass Add-Ons if applicable continue to be valid for the duration of the season it was originally purchased for. We will be adding days to the park’s operating calendar to accommodate for the days the park is temporarily closed (against the original 2020 operating calendar). Additionally, 2020 Season Passholders will enjoy added-value benefits to be announced at the time of park opening.
For guests participating in the Easy Pay program, your monthly payments will continue as scheduled.
What are your cleanliness and sanitization standards and procedures?
Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Specified intervals for frequent sanitization of targeted areas throughout the day;
- Numerous and accessible handwashing facilities and hand sanitizer locations;
- Quick response to spills, trash and other situations;
- Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
- Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines
The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.
As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.