First and foremost, Kings Dominion is about fun. Fun for everyone. Here you'll find everything you need to know about navigating and enjoying the park and all of its experiences for those with disabilities. And if you can't find the answers here, feel free to download our Guest Assistance Guide or stop by any of our Guest Services areas at the front gate or throughout the park.
At Kings Dominion, we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy. To provide equal access for all guests, we have developed a Boarding Pass Program which allows guests with mobility restrictions or cognitive impairment to access attractions at specified times via the Alternate Access Entrance (usually the ride’s exit or Fast Lane entrance) in order to avoid crowds and waiting in the regular lines.
Information about where guests access the ride is posted on each attractions Safety Guide sign. All guests, regardless of point of access, are required to meet all riding requirements for the attraction, including height and medical restrictions in order to safely ride/participate.
The guest with a mobility restriction or cognitive impairment should visit Guest Services upon their arrival at the park to express their inability to wait in the regular line. Some questions are asked to ensure that the rider has the required physical criteria in order to safely experience attractions.
In addition to a Boarding Pass, the guest with a mobility restriction or cognitive impairment will receive a “Rider Access Form” that lists the attractions that the guest with a disability can safely enjoy.
Due to the nature of the attractions in Soak City, Alternate Access and Boarding Passes may only be utilized on Lazy Rider, Lighthouse Landing (except for slides), Lil' Barefoot Beach, Sand Dune Lagoon, Splash Island and Tidal Wave Bay. For a complete listing of guidelines when using the Alternate Access entrances, please download our Guest Assistance Guide.
When you arrive at the park, please proceed to Guest Services located at the Front Gate.
- Please have your party—including the individual requiring accommodation--accompany you to Guest Services.
- A pass may be issued depending on the needs of your group, including a boarding pass used for scheduling times to ride attractions.
- Here at Guest Services, we offer KidTrack, a wrist band program, which will assist you and park personnel in reuniting your group should you become separated.
- We also offer Rider Parent Swap. This allows one guest to ride while another guest waits with the guest who did not ride. When the ride is complete, the guests swap responsibility at the exit. Rider Swap is not available at Soak City waterpark.
- Additionally, if you need to rent a stroller, wheelchair or locker, proceed to Upgrade Your Day adjacent to Starbucks inside the front gate.
- Please re-visit Guest Services if you need any additional help with your day.
- We also recommend that as an added safety measure you take a photo of members of your party on your mobile device, (especially if you have a member in your party who tends to dart away or wander off). This photo can be great assistance to quickly reunite your party.
During your visit:
- Guests who wear headphones of any type will not be able to wear them while riding our attractions. We have available disposable ear protection for use at Guest Services.
- If you are separated during your visit, please contact any park employee for assistance.
- Ride delays may occur while riding and members of your party may be required to sit quietly until the ride is restarted or guests are escorted off the ride.
- Please be aware, if an evacuation is required, guests may need to maneuver across catwalks from the highest point of the ride and down steeply inclined steps.
- If you have any doubts whatsoever about an attraction’s appropriateness for the individual with Autism, please have someone in your party ride it first to make an informed determination.
Kings Dominion offers our guests several restful attractions and quiet places that your party can enjoy during the day. The park has a first aid station next to the Eiffel Tower and Family Care Center in Planet Snoopy. Additionally, air-conditioned restaurants provide a nice break from the sensory stimulation.
Kings Dominion is a wonderful destination for families and friends to visit. Our goal is to make your experience at the park both smooth and full of family fun. Please let us know if you have any further questions by contacting 804-876-5000 or by talking to a Guest Services representative at the park.
Single strollers, double-seat strollers, wagons, wheelchairs, and electric convenience vehicles (ECVs) may be used during your visit to Kings Dominion, and you are welcome to bring your own. They are available for rent at the Upgrade Your Day Center located inside the main gate, on a first-come, first-served basis. A limited number of vehicles may also be rented in advance on our website.
Wheelchairs can be accommodated in all restaurants, gift shops, games, arcades, and restrooms. ECVs with canopies or other attachments are not permitted on lifts to attractions. A wheelchair will be provided at those locations.
For those guests who choose to use an ECV, we require that a safe speed be maintained while traveling in the park.
Park wheelchairs, ECVs, and strollers may not be taken out of the park gates or to the parking lot. However, a park associate will be happy to provide any assistance you may need at that time.
For any guest using a personal Segway, please stop by Guest Services.
A pool lift is available at the Lazy Rider River and the Campground pool. A water wheelchair is available for guests participating in waterpark attractions. The water wheelchair may be used by multiple guests on the same day. While in the water, the water level may not exceed the height of the seat on the chair. During your visit, please speak to a member of our Aquatics Supervisory team to obtain access to the water wheelchair and for further accessibility information.
Assistive listening systems utilize a lightweight wireless device that aids in the amplification of sound at our stage shows. These are recommended for guests with mild-to-moderate hearing loss. To use the system, guests should obtain a receiver from an usher or supervisor at the venue. For show venues where this system is not available, please inquire to venue staff for assistance in prioritizing your seating location.
If requested at least 1 week in advance, Kings Dominion will provide American Sign Language (ASL) Interpretation for live shows featured at our live entertainment venues.
To request ASL Interpretation services, please complete the request form. Upon arrival at the park, please check in with Guest Services to review our show schedule and determine your preferred showtimes and selections.
Service animals are welcome at King Dominion. A service animal is defined as a dog or miniature pony that has been individually trained to perform tasks for a person with disabilities. Service animals must be controlled with a “restraining device” at all times while on our property. There is a limit of one service animal per guest. A relief area is located next to First Aid on International Street.
Due to the nature of most rides, service animals must remain with a non-riding member of your party. We are not permitted to take control of your service animal. Guests may take advantage of our Rider Swap program for staying with the service animal. Service animals may be taken on the Carousel, Eiffel Tower, Sally Sea Plane, Americana, Peanuts Road Rally, Boo Blasters on Boo Hill, Blue Ride Tollway, Snoopy’s Junction, and Flying Balloon Race. Service animals must be leashed, under the owner's control, fit on the floor of the ride vehicle, and seated on the floor, not the ride seat. Service animals are not permitted in water attractions, wet decks, wading pools, or lazy rivers. Please stop by Guest Services for more information.
Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most rides and water slides at Kings Dominion. We suggest you delay your visit until the cast is removed. Braces with exposed metal parts are not permitted on the slides in Soak City.
Casts of any kind are not allowed on Dominator, Drop Tower, and Zoom Flume. Any type of foot or leg cast is not allowed on Backlot Stunt Coaster and Flight of Fear.
Guests with any type of prosthesis should not ride unless they can ensure the device is properly secured and will remain in place during the ride. All riders must be able to maintain the proper riding positioning. Additionally, prosthetic devices with exposed metal parts are not permitted on most Soak City attractions. Guests should visit Guest Services prior to riding to ensure a safe riding experience.
The manufacturers of the following rides require that guests with prosthetic devices provide Kings Dominion with documentation from the provider of their prosthetic device to guarantee that the device has been designed to remain securely in place while exceeding a maximum speed of 120 miles per hour with maximum G forces from -1.5 G’s to 5G’s with a sufficient safety factor for single-point failure items:
Drop Tower (leg prosthesis only)
Prosthetics are NOT allowed on the following:
- Flight of Fear
- Dominator (leg prosthesis not allowed)
- WindSeeker (a rider with more than one lower body prosthetic is not allowed)
Guests with certain amputations may be able to ride Dominator with the use of a separate full body harness provided the guest has remaining leg and arm remnants to be secured by the harness. Guests should check with Guest Services to determine if they are eligible to ride using the full-body harness.