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Guests with Disabilities

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Kings Dominion Guests with Disabilities

Guests with Disabilities

Kings Dominion is Fun for Everyone.

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Fun for All!

First and foremost, Kings Dominion is about fun. Fun for everyone. Here you'll find everything you need to know about navigating and enjoying the park and all of its experiences for those with disabililities. And if you can't find the answers here, feel free to download our Guest Assistance Guide or stop by any of our Guest Services areas at the front gate or throughout the park.

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Boarding Pass Program

At Kings Dominion we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy. We have developed a Boarding Pass Program which allows guests with mobility restrictions or Autism Spectrum Disorder (ASD) to access rides at specified times via the exit ramp in order to avoid crowds and waiting in the regular queue lines.

Guests who are in possession of a Boarding Pass will obtain a boarding or “ride” time on the Boarding Pass that is equal to the anticipated wait time for a particular ride from the ride associate at the Alternate Access Entrance (usually a ride’s exit). Guests can then choose to rest comfortably away from the queue area, visit a shop, see a show or play a game until their boarding time.

Information on where guests access the ride is posted on each ride’s Safety Guide sign. All guests, regardless of point of access, are required to meet all riding requirements for the ride, including height and medical restrictions in order to safely ride/participate.

For a complete listing of guidelines when using the Alternate Access entrances, please review our Guest Assistance Guide.

  • The guest with a mobility impairment or ASD should visit Guest Services or First Aid upon his/her arrival at the park to express his/her inability to wait in the regular line. Some questions are asked to ensure that the rider has the required physical criteria in order to safely experience rides, and a Boarding Pass is issued for the guest in question and up to 3 riding companions.
  • In addition to a Boarding Pass, the guest with a mobility impairment or ASD will receive a “Rider Access Form” that has the rides that the guest with a disability can safely enjoy.
  • The rider (or a member of their party) obtains a boarding time from the ride associate at the Alternate Access Entrance, equivalent to the length of the ride line. The rider can then wait comfortable away from the queue area. 
  • The guest listed on the Boarding Pass must be present as a rider when a Boarding Pass is being utilized. 
  • Guests may not accumulate more than one boarding time at a time. 
     

Tips for Guests with Autism

When you arrive at the park, please proceed to Guest Services located at the Front Gate.

  • Please have the individual requiring accommodation accompany you to Guest Services.
  • A pass may be issued depending on the needs of your group, including a boarding pass used for scheduling times to ride attractions.
  • Here at Guest Services we offer KidTrack, a wrist band program, which will assist you and park personnel in reuniting your group should you become separated.
  • We also offer Parent Swap. This allows one parent to ride while another parent waits with the child. When the ride is complete, the parents swap child responsibility at the exit.
  • Additionally, if you need to rent a stroller, wheelchair or locker, proceed to Stroller Rental adjacent to Guest Services inside the front gate.
  • Please re-visit Guest Services if you need any additional help with your day.

We also recommend that as an added safety measure you take a photo of members of your party (especially if you have a child with ASD who tends to dart away or wander off) on your mobile device. This photo can be of great assistance to quickly reunite your party if you are separated.

During your visit:

  • Guests who wear headphones of any type will not be able to wear them while riding our attractions. We have available disposable ear protection for use at Guest Services.
  • If you are separated during your visit, please contact any park employee for assistance.
  • Ride delays may occur while riding and members of your party may be required to sit quietly until the ride is restarted or guests are escorted off the ride.
  • Please be aware, if an evacuation is required, guests may need to maneuver across catwalks from the highest point of the ride and down steeply inclined steps.
  • If you have any doubts whatsoever about an attraction’s appropriateness for the individual with ASD, please have someone in your party ride it first to make an informed determination.

Kings Dominion offers our guests several restful attractions and quiet places that your party can enjoy during the day.  The park has a first aid station next to the Eiffel Tower and Family Care Center in Planet Snoopy. Additionally, air conditioned restaurants provide a nice break from the sensory stimulation. 

Kings Dominion is a wonderful destination for families and friends to visit. Our goal is to make your experience at the park both smooth and full of family-fun. Please let us know if you have any further questions by contacting (804) 876-5400 or by talking to a Guest Services representative at the park.

Stop by Guest Services

Guests with disabilities should stop by Guest Services located at the Front Gate upon arrival at the park. A brochure (Guest Assistance Guide) detailing the many special accommodations and our Ride Admissions Policy is available from Guest Services.

Wheelchairs, ECV’s, and Strollers

A limited supply of wheelchairs, electric convenience vehicles (ECV), and strollers are available for rent at the Upgrade Your Day Center located inside the main gate.  A valid photo ID or driver’s license is necessary for rental.  All wheelchairs, ECV’s, and strollers are rented on a first-come, first-served basis and cannot be reserved in advance.

Alternative Access Entrances

Guests that require the use of a Alternate Access Entrance to enter a ride are advised to visit Guest Services or First Aid to obtain a Ride Admissions list and Guest Assistance Guide.  The Guest Assistance Guide explains the entry guidelines and procedures and provides specific information related to each attraction. 

Assisted Listening

Assisted listening devices are available at all Theaters and Show Facilities.  Ask any associate at these locations for assistance.

American Sign Language Interpreting

With advance notice, we can provide interpretive services for hearing impaired guests.  Please direct inquiries to our Park Information line at (804) 876-5400.

Service Animals

Service animals are welcome at King Dominion. A service animal is defined as a dog or miniature pony that has been individually trained to perform tasks for a person with disabilities. We may ask you what task your service animal performs for you. Service animals must be controlled with a “restraining device” at all times while on our property. There is a limit of one service animal per guest. Due to the nature of most rides, service animals must remain with a non-riding member of your party. We are not permitted to take control of your service animal. Service animals are not permitted in water attractions, wet decks, wading pools, or lazy rivers. A relief area is located next to First Aid on International Street. Please stop by Guest Services for more information.

Casts and Braces

Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others.  Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most rides and water slides at Kings Dominion.  We suggest you delay your visit until the cast is removed.  Braces with exposed metal parts are not permitted on the slides in Soak City.

Casts of any kind are not allowed on The Crypt, Dominator, Drop Tower, and Zoom Flume.   Any type of foot or leg cast is not allowed on Backlot Stunt Coaster and Flight of Fear.

Prosthetic Devices and Amputations

Guests with any type of prosthesis should not ride unless they can ensure the device is properly secured and will remain in place during the ride. All riders must be able to maintain the proper riding positioning. Additionally, prosthetic devices with exposed metal parts are not permitted on most Soak City attractions. Guests should visit Guest Services or First Aid prior to riding to ensure a safe riding experience.

The manufacturers of the following rides require that guests with prosthetic devices provide Kings Dominion with documentation from the provider of their prosthetic device to guarantee that the device has been designed to remain securely in place while exceeding a maximum speed of 120 miles per hour with maximum G forces from -1.5 G’s to 5G’s with a sufficient safety factor for single point failure items:

Delirium

Drop Tower (leg prosthesis only)

Intimidator™ 305

Volcano, the Blast Coaster

Prosthetics are NOT allowed on the following:

  • Flight of Fear
  • Dominator (leg prosthesis not allowed)
  • WindSeeker (a rider with more than one lower body prosthetic is not allowed)

Guests with certain amputations may be able to ride Dominator with the use of a separate full body harness provided the guest has remaining leg and arm remnants to be secured by the harness. Guests should check with Guest Services to determine if they are eligible to ride using the full body harness.