A Message from Tony Johnson, Vice President & General Manager of Kings Dominion
August 4, 2020 Update
Today, Kings Dominion announced that it would remain closed for the rest of 2020 due to challenges related to the coronavirus (COVID-19) pandemic. The safety of our guests and associates is always our top priority, and we have done our due diligence in developing a comprehensive safety plan in accordance with industry and public health standards. However, the state’s Phase 3 reopening restriction of limiting the park to only 1,000 guests has brought us to the difficult decision to keep the park closed for the rest of the year.
Earlier this season, we extended 2020 Season Passes and add-on products to be valid through 2021. To further show our commitment and appreciation, all 2020 Season Passholders will now also receive a Pass Perks™ Loyalty Reward valid for purchases within the park next season. Day tickets sold for the 2020 season will be valid through September 6, 2021. Finally, any Pre-K Passes that were registered or activated in 2020 will be valid through 2021. Affected guests will receive an email with relevant details. Season Passes for 2021 will be available for purchase beginning September 8, 2020.
As we look forward to brighter days, our team will continue to work with public health authorities to ensure that our guests and associates can return to fun in a safe environment next season. We are planning a great 2021 with rides, attractions and entertainment for the whole family, including:
- The opening of a reimagined area in Soak City, Coconut Shores, featuring an all-new multi-level aqua play structure, a mini wave pool for kids, and a new dining experience;
- The return of our popular seasonal events including the nighttime international festival Grand Carnivale; and
- New exciting dining options designed by the park’s executive chef and culinary team.
We thank our guests and associates for their continued loyalty and support during this challenging time and we look forward to seeing you at the park in 2021.
General Frequently Asked Questions
What will Kings Dominion do for its Season Passholders since the park didn't open?
We previously announced that all 2020 Season Passes will be valid through 2021. Additionally, to show our appreciation to our valued Season Passholders for their loyalty, all 2020 Season Passholders will now also receive a Pass Perks™ Loyalty Reward valid for in-park purchases during the 2021 season.
Will 2020 tickets be good for 2021?
All day tickets purchased for 2020 will be valid for any regular operating day in 2021 through Labor Day, September 6, 2021.
What are your cleanliness and sanitization standards and procedures?
Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Specified intervals for frequent sanitization of targeted areas throughout the day;
- Numerous and accessible handwashing facilities and hand sanitizer locations;
- Quick response to spills, trash and other situations;
- Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
- Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines
The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.
As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.
Single Day Tickets Frequently Asked Questions
Will you reimburse me for my tickets?
All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021.
I have a complimentary/donated ticket. Can I use it in 2021?
All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021. This includes complimentary/donated tickets.
What if I bought my tickets through a reseller?
All single day tickets for 2020 purchased through resellers will be valid for any operating day in 2021 through Labor Day, September 6, 2021.
Will previously purchased online group tickets be refunded or can they be used in 2021?
All single day tickets including those sold as group tickets will be extended through Sept. 6, 2021.
Season Pass and Pre-K Pass Frequently Asked Questions
What is a Pass Perks™ Loyalty Reward?
A Pass Perks™ Loyalty Reward is a credit that is stored on your Season Pass card and can be used for in-park purchases during the 2021 season. A $50 loyalty reward will be automatically added to all Kings Dominion 2020 Gold and Platinum Season Passes, and a $35 loyalty reward will be automatically added to all Kings Dominion 2020 Silver Season Passes to be used in 2021.
How does the Pass Pass Perks™ Loyalty Reward work for Platinum Passholders?
We value our Platinum Passholders, and we will provide a Pass Perks™ Loyalty Reward for Platinum Passholders whose home park did not open in 2020. The value of the Pass Perks™ Loyalty Reward will be $50. We invite our Platinum Pass holders to use their 2020 Platinum Season Pass at any of our open parks. However, the Pass Perks™ Loyalty Reward can be used only at the passholder's home park.
What are Pass Perks™ Loyalty Rewards valid for and how do I use the credit?
Pass Perks™ Loyalty Rewards can be used for in-park purchases, except all-season dining and beverage plans, alcoholic beverages, and games. Rewards can be used at any park-owned location that accepts credit cards. At the time of payment, a guest should present their Season Pass and inform the cashier at the participating location that they wish to pay using their Loyalty Reward.
How do we go about getting the Pass Perks™ Loyalty Reward for 2021?
The Pass Perks™ Loyalty Reward will automatically be added to any 2020 Season Pass that was purchased by August 4, 2020, and that is in good standing on the park's opening day in 2021. Passholders do not need to take any action to receive the reward.
Will Season Passes that were purchased on the EZPay program receive the Pass Perks™ Loyalty Reward?
The Pass Perks™ Loyalty Reward will be automatically added to the Season Pass as long as the Season Pass is paid in full or the Passholder’s EZPay account is in good standing at the time the park opens in 2021.
Will children who would have aged out of the Pre-K Pass program in 2021 be allowed to extend their pass benefits for one more season?
All 2020 Pre-K Passes that have been registered or activated in 2020 will be automatically extended through the 2021 season.
Does the Pre-K Pass get any Pass Perks™ Loyalty Reward?
As a good will gesture we are extending all Pre-K Passes through the 2021 season, however as free Passes they do not qualify for the Pass Perks™ reward.
How does the closure impact my 2020 Season Pass and 2020 Season Pass Add-Ons (if applicable)?
2020 Season Passes and 2020 Season Pass Add-Ons (if applicable) Valid Through the 2021 Season
- 2020 Silver, Gold and Platinum Season Passes and purchased 2020 Season Pass Add-On Products (if applicable) will be valid for the 2021 season according to your pass type.
Easy Pay Payments Paused
- For 2020 Season Passholders participating in our Easy Pay Program, monthly billing has been suspended as of April 8, 2020. Billing will resume at a future date. Once billing resumes, passholders will need to be current on attempted payments to receive 2021 Season Pass admission and associated benefits.
*Season Passes purchased between 8/15/19 and 8/4/20.
What do I need to do to get my season pass extended?
Your payments must be in good standing for the Season Pass to be extended through 2021.
No other action is required from you.
Do I qualify for the 2021 extension if I bought after 4/14/20?
Yes – all 2020 Season Passholders who are in good standing will have their Season Pass and Season Pass Add-ons (if applicable) extended into 2021, regardless of when the purchase was made.
What does “according to your pass type” mean?
- The benefits and entitlements will be the same in 2021 as they are in 2020. For example, if you have a 2020 Silver Pass, you will have a Silver Pass in 2021, and if you have a 2020 Gold Pass, you will have a Gold Pass in 2021.
- 2020 Platinum Passes will be valid at all Cedar Fair parks through the 2021 Season.
When does my Season Pass account need to be in good standing in order to qualify for the 2021 extension offer?
- All payments must be current by the time the park opens in order for your pass to be extended through 2021.
- If any attempted payment fails, all Season Passes and Season Pass Add-Ons on that order will be deactivated until the payment is made in the online Payment Portal.
When does my 2020 Season Pass Expire?
All 2020 Season Passes and purchased Season Pass Add-ons will be valid for the entire 2021 season.
How can I upgrade my 2020 Season Pass or purchase add-ons?
2020 Season Passes and associated add-ons are no longer on sale. 2021 Season Passes will go on sale on September 8, 2020.
Is my 2020 Pre-K Pass being extended through 2021?
If you registered for a 2020 Pre-K Pass, it will be valid for the 2021 season. 2021 Pre-K Passes will be available for online registration at a later date with the same requirements as for 2020.
If you purchased Season Pass Add-ons for your 2020 Pre-K Pass, the purchased Add-Ons will be extended through the 2021 season.
If I purchased on the payment plan between 4/8/20 and 8/4/20, will my payments be suspended?
Yes – you will pay the initial payment plus applicable taxes and fees at checkout and your future monthly payments will be suspended until a future date. 2021 Season Passes purchased starting on 9/8/20 will not have future payments paused.
What will happen if I signed up for the Auto-Renewal program online when I purchased my Season Pass?
The Season Pass Auto-Renewal program will not be in effect for the 2021 Season. Your 2020 Season Pass will not auto-renew to a 2021 Season Pass this September because your 2020 Season Pass and Add-Ons will be extended through the 2021 Season. No action is required of you at this time.
When the park opens, will my Easy Pay payments continue monthly?
Once billing resumes, you will be billed the normal monthly amount for however many months remain to finish paying your full balance due.
Payments will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.
As long as you remain current on attempted payments, your Season Pass and associated Season Pass Add-Ons will remain active.
If you’d prefer to make a single catch-up payment, you can log into the Payment Portal and select “Make a Payment” in the portal to pay all the payments that have been missed. Or, you can pay the full balance at any time.
Will I be notified when my Easy Pay payments start again and will they remain on the same date each month that they were previously?
We will notify you prior to resuming your payment plan via your email on file. In some cases, we may have more than one email address for you. To ensure you receive all notifications and payment confirmations, you may wish to confirm your email address on both your Payment Portal account and your park website login, if you have an existing park website account. If you don’t have a website login, you can create an account here.
Once payments resume, they will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.
How do I make an Easy Pay payment before billing resumes?
If you’d like to resume monthly payments, please contact us with the request to remove the suspension from your account. Please include your name and the order number so we can process this request. Please allow 7-10 days for the request to be processed.
You can log into the Payment Portal online with your order number and the email address you used during the initial purchase. Select “Make a Payment” in the portal. You can pay the full balance at any time. Or to make your monthly payment, please log in on or after the date your payment would have normally processed.
While payments are suspended, making a payment in the portal won’t change that suspension. Your future payments will remain suspended, but you can visit the online portal in the future to make additional payments. After billing resumes, if you make a payment online but still have future payments remaining, they will bill on the same day of the month you are normally billed.